Frequently Asked Questions
Everything you need to know about your equestrian gear and orders.
How do I determine the correct rug size for my horse?
To find the perfect fit, measure your horse from the center of the chest, around the shoulder, to the furthest point of the hindquarters. We recommend using our detailed size guide found on each product page to match these measurements to the correct rug size.
What is your return policy for riding boots and apparel?
We offer a 30-day return window for all items, provided they are in original, unworn condition with all tags attached. Please ensure boots are trialed on a clean, carpeted surface to avoid scuffing the soles, as damaged items cannot be accepted.
Do you offer international shipping for heavy equipment?
Yes, we ship worldwide. Shipping costs for heavier items like saddles or stable hardware are calculated at checkout based on the destination and total weight of the order.
How should I care for my leather tack to ensure it lasts?
We recommend cleaning your leatherwork after every use with a damp sponge and glycerin-based saddle soap. Periodically apply a high-quality leather balsam or oil to keep the leather supple and prevent cracking, especially after exposure to rain.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to the courier's website so you can monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal and Klarna for flexible financing options on larger purchases.